A number of German property owners in Mallorca say they paid substantial deposits to a renewable energy installer based in Campos for solar panels, heat pumps and air conditioning — only for the work never to begin and the company to stop answering calls and emails.
The company
The firm, run by German entrepreneurs, has operated on the island since 2014 and built a reputation installing energy systems for German residents, many of them owners of country houses, or fincas. It has not responded to customers’ attempts to contact it.
The complaints
Customers say they paid deposits of between €7,000 and €12,000.
- A 71-year-old owner of a finca in Es Llombards paid €7,500 for a 15 kW solar system. When she tried to arrange a site meeting, nobody answered the phone. She later heard from a former employee that staff had been sent home without pay.
- After she posted a warning in a German-language Facebook group for Mallorca residents, asking whether anyone else was affected, the comments filled with similar stories.
- A homeowner from Hamburg paid €12,100 for a solar system for a newly bought finca in Santanyí, after a recommendation from friends. When work was due to start, he could not reach anyone. A visit to the showroom in Campos found only one employee, who spoke of “difficulties” at the company.
- A buyer from Bavaria with a property in Manacor said he no longer expected anything to happen.
Former employees say they have not been paid their wages.
What the customers can do
Some of those affected are considering joining together to take legal action. At the time of the reports, no formal complaints had been filed.
Lawyers generally advise anyone in this situation to:
- gather contracts, invoices, bank transfers and all correspondence;
- send a formal written demand (a burofax) to the company;
- file a complaint with the Guardia Civil or the courts if there is evidence of fraud;
- contact the Balearic consumer affairs office for guidance.
Lessons for homeowners
With solar installations booming in Mallorca, the case is a reminder to check a company’s track record and finances, to be cautious about paying large sums up front, and, where possible, to link payments to stages of work actually completed.
